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FAQS

HOW CAN I CONTACT YOU?

For questions regarding products, refunds or customer services requests please contact us by email at: support@owlj.com

If you are unable to send us an email, you may leave us a message at 1-866-375-8865 with your name and details of the issue and we will do our best to return the phone call or email you as soon as possible.

WHEN WILL I RECEIVE MY ITEMS?

- Most of our jewelry products are produced on demand. We keep our inventory low so that we can offer premium quality items to you at very competitive prices.  For customers in the United States, please allow one to two weeks delivery time from your order date. If we anticipate a shorter or longer delivery time, it will be noted in the item description. Deliveries to other countries may take one or two week longer. 

- All items are subject to a handling period before they are dispatched. Items produced on demand will take up to 7-14 business days before shipment. 

- We will notify you by email when your items have been shipped. All shipments comes with tracking numbers. Your shipment will arrive via USPS. Unless requested by the carrier, we do not require a signature for delivery.

-  We offer 100% Satisfaction Guarantee and 30 Day Money Back Guarantee on all orders! 

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. Please keep this in mind when receiving deliveries. 

DO YOU SHIP INTERNATIONALLY? 

Yes! We offer FREE SHIPPING on all orders for customers in the United States. For international shipping outside of United States, the shipping charges is $9.95 flat rate on any order. Please note that customers outside U.S. shall be responsible for the payment of any import taxes, duties, tariffs or similar charges which may be imposed over and above ordinary shipping charges. 

HOW DO I JOIN OWL J REWARDS PROGRAM?

Customers with store accounts are automatically enrolled. If you don't have one, create a store account to join today.

How do I earn points?

Click here to see different ways to earn points.

How do I check my balance and redeem rewards?

Log in to your store account and go to the Redeem Rewards Page which can be accessed through the Rewards Widget located at the bottom of the store.

How do I use my rewards?

Rewards are issued as discount codes that can be applied on the payment page during checkout (only one discount code per order).

WHAT’S YOUR REFUND/EXCHANGE POLICY? 

30-Day 100% Money Back Guarantee

Our 30-day money back guarantee gives you time to make sure your purchase is perfect. If there’s something wrong with your order, return it to us unworn and unwashed within 30 days of purchase and we’ll be happy to issue a full refund or replacement.

How to Prepare a Return or Exchange

To return your item, follow the below process:

  1. Please send us an email at support@owlj.com and you will be given a Return Authorization Code (RMA) and a return address. Please do not send your purchase back to the manufacturer.
  2. Package Your Return. Write the Return Authorization Code (RMA) on the outside of the package you are returning. You will be responsible for paying for your own shipping costs for returning your item. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 
  3. Once your return is received into our system, you will receive a confirmation email. System processing occurs Monday through Friday. Once entered into our system, your return will be inspected by our team. If there are any questions regarding your return, we will contact you. Once inspection is complete, your return will be fully processed. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Shipping and handling costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

 

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